Knowledge Base

Snow Plows

Category: Public Works

If a snowplow has not cleared the street after a storm, please contact the Street Maintenance Division at 507-328-2450

 Mailbox damage is an unfortunate consequence of snowplowing. The public works department will inspect each mailbox damage claim.

  • If there is physical evidence that the mailbox was struck by a plow (as confirmed by city staff), the property owner has two options: 
    • The city will replace the mailbox with a standard mailbox and (if necessary) a 4x4 decay-resistant post in conformance with USPS guidelines.
    • The owner can replace the mailbox and/or post and the city will reimburse up to the amount listed in the current fee schedule. The new mailbox and installation shall comply with USPS guidelines.
  • Plow operators make every effort to avoid damaging boulevard areas during snow removal. The boulevard area on most streets is part of the City right-of-way, which extends approximately 10 to 15 feet behind the curb. The intent of the right of way is to provide room for snow storage, utilities and sidewalks. Lawns that are scraped or gouged by City equipment will be repaired with topdressing and seeding. Other items in the right-of-way, including landscape timbers, shrubs, flowers, other landscaping, sprinkler heads, etc., will not be repaired by the City. Boulevard damage must be reported by May 15 annually.

Per City ordinance, “containers shall be placed adjacent to but not in the traveled portion of the right of way”.  Containers should be placed in the driveway or boulevard and promptly removed once collected (within 24 hours of collection). It is the responsibility of the resident to make sure containers are located so as to not interfere with snow removal. Damaged or tipped over containers as a result of improper placement are not the responsibility of the City to repair or cleanup.

To report damage from a snowplow call 311 or 507-328-2311

For more information on Snow and Ice Control, visit: 

Snow & Ice Control | City of Rochester

Updated 4/21/2026 11:02 AM
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