Knowledge Base

Rochester Public Utilities welcomes you and we look forward to serving you.

If you need to start service with RPU, please call our office at:

507-280-1500.

Items you will need to start your utility service:

• The address you need services started 
• The date you are moving in (we require a 1-business day notice) 
• A valid form of identification:
  • Social Security Number (SSN) 
  • If you do not have a SSN, please come into our office at 4000 East River Rd NE, with a passport or another valid government issued ID
  • If you are a commercial customer, you will need your federal tax ID number
• If you are renting, a copy of your lease may be requested
• A deposit may be required based on your credit history and is due on the date of service connection. 

For more information, visit:

RPU Connect FAQs

RPU Residential Customer Resource Guide