Knowledge Base

We welcome your feedback, including:

• Compliments: If an employee exceeded your expectations and provided you with outstanding service, we want to know! We are dedicated to encouraging good police work and promoting positive community relationships.
• Concerns: If you have concerns about an employee's conduct or your expectations have not been met, tell us about your experience. We respond to all concerns promptly. Issues we are unable to resolve immediately may require further investigation.
• Formal Complaints: To file a formal complaint you must complete a Citizen's Complaint Form, a legal document available through the Professional Standards Manager. A handwritten signature is required to confirm the truthfulness of your statement.

Submit your feedback by email, phone or in-person:

• Email: Professional Standards Manager
• Phone: Call Dispatch (507) 328-6800 and ask to speak with a supervisor (available 24 hours/day).
• In-person: Visit Law Enforcement Records at the North Station (4001 West River Parkway NW) or Law Enforcement Center (101 4th Street SE), Monday to Friday, 8.00 a.m. – 4.30 p.m., and ask for a supervisor or the Professional Standards Manager.