Advanced Metering
At Rochester Public Utilities (RPU), we’re committed to delivering safe, reliable service—and that includes upgrading the way we operate. In early 2026, we’ll begin installing new electric and water meters as part of our new advanced metering project.
What is advanced metering?
Advanced metering uses upgraded electric and water meters that securely communicate with RPU through a two-way network. This modern system will allow us to:
- Remotely read meters
- Detect outages more quickly
- Early issue detection
- Provide you with detailed usage data through an enhanced customer portal (coming soon)
Installation details
Electric meters
- Installation takes less than 15 minutes. Some installations will require a brief outage to exchange the meter.
- No appointment needed—you don’t need to be home
Water meters
- Installation takes 30–60 minutes
- Appointment required, as the meter is located inside your home or business
All installations will be performed by RPU and our trusted partner, WESCO. Installers will carry proper ID and wear uniforms or badges. Learn what to expect during your meter upgrade by watching our short installation videos for both electric and water meters:
*Advanced metering is our new standard system, and we do not offer an opt-out. Our current meter system is designed to be read through radio communications on our network, not through separate on-site reading, and operating a separate alternative would be significantly cost-prohibitive for customers.
*While RPU offers a BYOD Thermostat program, it is separate from the metering system and does not communicate with your electric meter.
*The advanced metering system does not allow RPU to control any devices or systems inside your home or business.
For more information, visit: