Knowledge Base

To report one without the app or QR code:

Go to Lime Help Center: https://help.li.me/hc/en-us

• Go to “Reporting & Complaints”
• Go to “How to report illegally parked vehicles”
• Click “this form”
• Fill out the form
• The issue you are experiencing is most likely connected to “Non User”
• Then “Safety & Parking”
• Then “Improper Parking”
• You don’t need the Trip ID or Vehicle ID to submit the form.
• In the “Description” box type the resident’s name, address, and phone number where the scooter is currently at and needs to be removed from.

If you type in your email address you will get a response from Lime addressing the issue.